We are seeing a new generation of grocers that are finding self-service is part of the price of doing business. Customers are demanding that this technology be a part of their store experience.
Dennis Uhrich, IBM’s Retail Store Solutions
ScriptCenter offers customers a faster way to drop off and pick up their prescriptions, even when the pharmacy is closed. First-time customers undergo a simple one-time enrollment to create their unique ID and PIN. Following enrollment, ScriptCenter is as easy as an ATM. For customers who seek a pharmacy consultation after hours, the receipt includes a phone number to reach a pharmacist.
ScriptCenter is the ideal solution for retail pharmacies to attract and retain customers while increasing store sales, reducing inventory shrink, and optimizing pharmacy hours of operation. ScriptCenter offers the privacy and convenience your customers demand, but unlike mail order or drive-thru, ScriptCenter allows you to maintain valuable in-store foot traffic.
ScriptCenter's unique, "no lines, always open" potential offers retailers the ability to retain existing customers and attract new customers who are looking for a more convenient prescription pickup alternative. Over time, stores offering ScriptCenter will have a competitive advantage over more traditional retail pharmacies that do not offer an automated self-service option.
70% of customers wantself-service
Kiosks are fundamentally changing the way customers do business. Among retailers, we are seeing anywhere from 15-40% of all purchases are made at self-checkout machines.
Greg Buzek, President of IHL